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Can I change my item's information?
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Yes. If your item is active and has no bids,
you can change a number of fields. If your item is active and has at
least one bid, all you can do is make description additions. Both these
options are available via the ...edit link under the title of each item you
are selling.
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How do I change my item's description?
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If your item is active and has no bids,
you can change a number of fields. If your item is active and has at
least one bid, all you can do is make description additions. Both these
options are available via the ...edit link under the title of each item you
are selling.
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How do I end my auction early?
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If your item has no bids against it, you can
inactivate or delete the item. Inactivation means it remains
in the system and can be re-activated later.
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How do I find the results of an auction?
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Use your My Area Page to track the status of items you are bidding on
and items you have placed for bid. Email notifications will also be sent to the
highest bidder of each auction.
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How can I contact the high bidder of an auction?
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Click the Contact Buyer link when viewing items
you are selling in your My Area page(s).
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What can I do if the high bidder fails to complete the transaction?
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Please allow at least 5 working days for the high bidder to respond to you. Some people only check their e-mail every few days. If you still cannot
contact the high bidder, contact us and we'll try to assist you.
You can also, as always, re-list your item(s).
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What are the auction fees?
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View the bottom of your My Area page to read and
view the latest Inclusion fees and Selling fees.
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How do I make my item(s) more marketable and stand out from the others?
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Use a quality image and make use of HTML to spice up your item descriptions.
You can even link to an external web site which contains more detailed information about your item(s).
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How can I add pictures to my listing
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When entering your item information, you can fill in
an optional image to attach to your item. This image will appear on the item
detail page shown when people view your item, and as a small thumbnail image
when your item is listed.
You can also include html links in your item description that point to images
stored on a web server (for example: http://www.yourdomain.com/images/yourimage.gif).
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How do I set up an account?
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Just follow the steps from the Home page to post your items for auction.
If you are not logged in as a registered user, you will be given the opportunity to register.
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Can I re-list an item after its auction has expired?
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Yes. In your My Area page beside the item whose auction has expired,
you will see a link called Offer again; click this and you can set this item up for auction
again using the same information or modified information.
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What is the My Archive area for?
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When auctions complete and you finish all feedback for that auction, you
can move an item to your My Archive area. This moves the item off your My Auctions page so it
is less cluttered with old auctions. From the My Archive area, you can review old item information,
un-archive old items so you can re-offer or offer similar, or you can permanently delete the item
from your system.
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What is a reserve price?
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A seller can set a reserve price for an item. The
reserve price is the minimum amount the seller will accept for the item. If
the reserve price is not met, the seller is not required to sell the item. The
reserve price is hidden from all bidders.
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What is a feedback score?
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A feedback score is a way to rank a member's overall profile
based on feedback from other members. The feedback score is calculated by adding
up the positive, neutral, and negative ratings received from other members. A positive
rating is worth one point, a neutral rating 0 points, and a negative rating -1 points. So,
a higher feedback score means this member has received many more positive than negative ratings
from other members.
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For Bidders
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What is proxy bidding?
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Proxy bidding means a bidder can enter a maximum
bid amount and the auction will automatically bid in their absence,
executing their bid for them and trying to keep the bid price as low as
possible. This is nice because it means a bidder doesn't have to be at the
auction every minute to make sure they are not outbid. When you are the highest
bidder and you have been out-bid by another user, you will receive an email
notification so that you have a chance to re-enter a new bid amount.
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How do I find the results of an auction?
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Use your My Area page to track the status of your bids. You
will also get email notification when an auction expires and any reserve price has been
met.
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In the My Area page, some item bids are red -- why?
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Items appear in red when someone has out-bid your highest bid. You
need to up your bid else lose the item!
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Can I retract my bid?
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No. A bidder cannot retract a bid.
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What if the seller no longer wants to deliver the item?
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Please allow at least 5 working days for the seller to respond to you. Some people only check their e-mail every few days. If you still cannot contact
the seller, contact us and we'll see if we can help. Please bid carefully. By bidding you are agreeing to the seller's
terms (if applicable).
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Are there any fees for bidding?
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No.
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How do I contact the seller of an auction?
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From the item detail page, click the seller's email address. Also,
once an auction if complete, if you are the winner you will have a Contact seller with the item
in your My Area page(s).
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For All Users
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How do I register?
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How do I change my User Name and Password?
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Currently, you must contact us to change your user name or
password.
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How do I change any of my personal information (address, e-mail, etc.)?
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Currently, you must contact us to change this information.
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How do I submit feedback?
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Use the Feedback page in the navigation.
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What are the fees?
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Fees are covered at the bottom of your My Area page.
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How often are your pages updated?
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Our pages are updated every time you view the page. If there is
any doubt, click your refresh button in your browser. Also, your My Area bid and
sell pages refresh automatically -- see the yellow help on those pages for more information.
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